Aberdeen Group: Voice Technology Meets the eCommerce Distribution Challenge
This Sector Insight Paper by Bob Heaney, Senior Research Analyst Supply Chain Management at Aberdeen Group, profiles 31 voice users and companies that plan to use voice in their operation during the coming 12 months while highlighting the world’s largest provider of party goods who implemented voice with a less than 12 month payback to triple the throughput of its ecommerce DC.
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I asked for a 20 percent increase in productivity with an accuracy rate of 99.99%, and that was easily attainable.
Randy McConnell, director of information systems, Smith Drug