It Always Comes Down to People - Addressing the Human Side of the Equation to Ensure a Successful Voice Deployment

 

This paper describes eleven step process to guide companies through the people side of a voice deployment.  It incorporates suggestions and the expertise of managers who have implemented voice - in single-site locations within small companies to extensive, multi-site locations within global companies.  

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White Paper - It Always Comes Down to People - The Human Equation of a Successful Voice Deployment