Speech Interface Design (SID) saw its March 2020 sales well surpass its previous monthly record high as many of its retail grocery customers placed orders to increase their distribution center throughput capabilities to restock their stores as demand surged in the wake of COVID-19 stay-at-home orders. Almost all grocers throughout North America and around the world empower their order pickers to work “hands-free and eyes-free” with a voice-directed solution consisting of a purpose-built-for-voice mobile computing device and headset. Voice picking solutions deliver optimized speed and accuracy versus the use of paper/labels or screen-based RF scanning devices in the execution of their mission-critical supply chain operations.
As more consumers are now ordering their groceries online for either drive-up pick-up or home delivery, SID is now working with its retail grocery customers to quantify the value a voice-directed picking solution would deliver to their in-store operations. It is one of the several retail workflows that can benefit from a voice-directed solution: https://www.intelligrated.com/en/resources/blog/voice-technology-match-realities-retail-floor (Vocollect, the company that pioneered the voice-directed work industry and developed the voice technology platform most deployed by SID, is now a business unit within Honeywell Integlligrated.)
With all members of SID’s Pittsburgh office-based team working from home since mid-March, the company has been effective in executing both existing and new projects. Gary Glessner, SID’s VP of Sales & Marketing, is projecting a strong Q2 and record H1. SID, the most experienced provider of voice-directed picking and workflow solutions in North America, now serves more than 125 customers across several industry verticals running voice on more than 10,000 mobile devices.